New Connection Procedure Process

Business

1. Customer applies for quotation. Required documents / Forms to fill:
   • Proof of ownership (title deed/certificate of rights or land overseer lease agreement)
   • Certificate of incorporation.
   • List of directors (form 2/13/14)
   • Resolution letter on company letter head clearly indicating who has been assigned to sign for the company.
   • Company stamp
   • Customer fills form A, Agreement for water supply and Waste water application form.

   NB.         Customer must not be owing water anywhere else.

2. Customer requested to come back or call after 7 working days for quotation.
3. Customer asked to pay connection fee plus refundable security deposit. Charges vary. Customers are encouraged to pay over the counter to avoid delays.

Construction

1. Customer applies for quotation. Required documents / Forms to fill:
   • Agreement between the plot owner and the contractor
   • Proof of ownership (title deed/certificate of rights or land overseer lease agreement)
   • Certificate of incorporation.
   • List of directors (form 2/13/14)
   • Resolution letter on company letter head clearly indicating who has been assigned to sign for the company.
   • Building certificate (categories vary from A to E)
   • Company stamp
   • Customer fills form A, Agreement for water supply and Waste water application form.
2. Customer Requested to come back or call after 7 working days for quotation.
3. Customer asked to pay; Charge depends on the construction category. Customers are encouraged to pay over the counter to avoid delays.

Government

1. Customer applies for quotation. Required documents / Forms to fill:
   • Proof of ownership (allocation letter)
   • Stamp
   • Resolution letter for the assigned guarantor.
2. Customer asked to come back or call after 7 working days for quotation.
3. Customer asked to pay. Only connection fee, no security deposit required