What is the Contact Centre?
The Contact Centre is a one stop service centre which has over 46 telephone lines, a fax line, and capacity to receive short service message. The Centre is manned by Agents who are knowledgeable on all operations across the Corporation.
How the Contact Centre Operates
The Centre provides a link between WUC and its clients. It is a one stop shop for anyone calling WUC seeking help on any of our operations. Clients call our toll free number 0800 555 555, or send their enquiries/ queries or fax them to 3625198/9 for help. If the Contact Centre Agent does not have enough information to respond effectively to the inquiry, the Agent will call the concerned department/section for help.
What is your role as a WUC employee to the effectiveness of the Contact Centre?
As a WUC employee, you also have a role to inform clients about the newly established Contact Centre. You have a responsibility to provide Contact Centre Agents with information or any other help they may need in the shortest possible time. Remember, the efficiency of the Contact Centre depends on you.
Hours of Operation
The Contact Centre is open between 07:30 and 16:30 hrs weekdays and serves all WUC Clients, nationally. In the foreseeable future, the Centre will be operational 24hours a day.
As A WUC Employee
Remember, you are the driving force behind the success of WUC's Customer Service. All your interactions with the public send a message about our customer service. Be a good WUC ambassador, everywhere, every time.