Sound record keeping and information management practices are key elements of good governance. Records are created while offices undertake their business. These records are evidence of official business. They have an on-going use as a means of accountability, operational continuity, legal evidence and disaster recovery. They also form the memory of the institution that created them and by extension; they are part of society's memory and the broader cultural heritage.
An institution's ability to function efficiently and give account of its actions could be negatively affected if sound record keeping and record management practices are not applied. Records enshrine the accountability of any institution to the Government and to the citizens.
To this end, to successfully implement its strategic goals, Water Utilities Corporation (WUC) requires effective use of records and information. WUC has to therefore effectively and efficiently manage records and information to align itself with the broader principles of good governance.